Turkish Airlines operates flights to multiple destinations such as Kigali. To streamline the operations and offer an enhanced travel experience to/from this city, the Turkish Airlines Kigali Office actively functions. Its officials guide passengers with various travel services and their concerns. For this, it offers easy-to-connect contact modes such as phone calls, email IDs, and office visits.

Turkish Airlines Kigali Office Address and Contact Details

To get in touch with the Kigali Office of Turkish Airlines, a passenger should have the necessary contact details. For this, she/he can refer to the table below:

Turkish Airlines Kigali Office Address:
KN 5 Rd, Kigali, Rwanda
Turkish Airlines Kigali Office Phone Number:+250724123139
Turkish Airlines Kigali Office Email ID:saleschi@thy.com
Turkish Airlines Kigali Office Working Days:Monday to Friday
Turkish Airlines Kigali Office Active Hours:Between 09 A.M. and 05 P.M. 

Turkish Airlines Headquarters Address and Contact Details

From its headquarters, Turkish Airlines effectively manages its global operations. A team of officials is available here to closely check travel processes/aspects. Be it mechanical aspects i.e. flight operations and sales or other areas i.e. travel rules and regulations, this office team centrally handles the same.

Turkish Airlines Headquarters Address:
Turkish Airlines, General Management Building, Ataturk Airport, Yesilkoy 34149, Istanbul, Türkiye
Turkish Airlines Headquarters Phone Number:+90 212 463 63 63
Turkish Airlines Headquarters FAX:+90 212 465 21 21

How Do You Contact the Turkish Airlines Kigali Office?

To contact the Turkish Airlines Kigali Office, passengers can utilize the different online and offline modes. Depending on their needs, they can choose their preferred modes to connect. They will need to be familiar with the active hours for offline methods. On the other hand, online modes provide 24/7 assistance.

Connecting with Turkish Airlines Kigali Office Online

Considering the most convenient methods to connect with the Turkish Airlines representatives in the Kigali Office, one can use the web. Fliers traveling to or from this city can approach twenty-four-hour active digital modes to find answers to their queries.

These web-based modes comprise the following:

  • Emails: Turkish Airlines has an official email ID to which fliers can write and share their concerns. It enables sharing multimedia to better explain these concerns to the carrier’s Kigali Office.
  • Social Media: This carrier is available on different social media platforms. Passengers can connect with the officials of the Kigali Office team of Turkish Airlines via direct chat.
  • Live Chat: The official website of Turkish Airlines has the “Live Chat” feature. Travelers can contact the Kigali Office team via this tool.
  • WhatsApp: To clear their doubts, fliers can connect with the Kigali Office members of this carrier through WhatsApp.

Contacting the Kigali Office of Turkish Airlines Offline

When in-person help is necessary, passengers can opt for the offline ways to contact Turkish Airlines representatives at its office in Kigali. 

  • City Office: To address booking and other concerns, Turkish Airlines has a division in Kigali. One can visit this city office for further help.
  • Airport/Sales Office: The carrier has an airport/sales office in this city. Passengers can contact the Turkish Airlines Kigali Sales Office for professional assistance and guidance.
  • Phone Calls: For fliers traveling to or from Kigali, Turkish Airlines has active phone numbers. They can dial the same and find solutions for their concerns.

Turkish Airlines Kigali Office Response Time

The Kigali Office of Turkish Airlines acknowledges the suggestions, feedback, complaints, and queries of fliers within 30 days. The airline exercises the possible measures to answer the same sooner. Depending on the query though, the airline may take up to 60 days to send substantive answers.

Which Complaints/Queries Does the Turkish Airlines Kigali Office Handle?

Turkish Airlines executives available at the Kigali Office look after different travel complaints/queries. The fliers of this carrier can count on this division to register their complaints or clear concerns regarding reservations and flight management services. 

Here are some areas of complaints that this team addresses:

  • Bookings
  • Cancellations
  • Lost/damaged/delayed baggage
  • Booking management
  • Loyalty programs
  • Add-on menu
  • Flight status
  • Lounges
  • Flight Delays
  • Involuntarily canceled flights
  • Cabin classes
  • Check-in
  • In-flight services
  • Travel for kids/infants/unaccompanied minors
  • Pet travel
  • Airfares

How to File a Complaint to the Turkish Airlines Kigali Office?

Fliers of Turkish Airlines have different ways to file complaints at the Kigali Office. The carrier offers both online and offline modes. Through these, fliers can share every minor detail of the issue along with supportive documents. Please note that these modes are available for domestic as well as international fliers.

For offline modes, fliers can head to the city or sales office in Kigali. They can call the office team to notify them of their matters too. Besides, 24/7 online methods are accessible. These include emails, live chat, social media, and so on.

Follow up on Complaints

Visiting the Turkish Airlines Office in Kigali is a reliable and easy method to follow up on complaints. Besides, flyers can use the contact numbers and email IDs to know the status of their complaints. Lastly, Turkish Airlines executives can provide the same through social media or live chat.

Share Feedback and Suggestions

Turkish Airlines is a popular carrier among people as it values their suggestions. The airline looks forward to their valuable thoughts in the form of feedback and suggestions.

To facilitate the process of conveying suggestions, the official website of the airline has a feedback form. They can use the same to send their views. Besides, social media handles, email IDs, and contact numbers are useful for this purpose. Lastly, they can visit the Kigali Office of Turkish Airlines to give feedback individually.

Services and Information Provided by Turkish Airlines Kigali Office

In order to make the customer experience better, the Turkish Airlines Office in Kigali offers different services. Be it airfares, cabin classes, flight status, cargo, or baggage, this team caters to various areas. This body provides passengers with general as well as concern-specific details about these travel services.

Travelers can trust this customer care division to get services and information about the following:

  • Airfare details
  • Booking flight tickets
  • Business upgrades
  • Hold-the-price service
  • Special assistance
  • Unaccompanied minor travel
  • Traveling with pet animals
  • Seat selection
  • Menu selection
  • Flight status
  • Check-in information
  • Manage bookings
  • Baggage services
  • Infants and children’s travel
  • Transfer/transit passengers
  • Accommodation
  • Extra baggage
  • Miles&Smiles

Location & Directions to the Turkish Airlines Kigali Office

Fliers can use the map to know the location to conveniently reach the Turkish Airlines Kigali Office. Through this map, they can learn about the distance of this division from their current location. This tool is also helpful when it comes to obtaining other necessary details of this body such as the route.

Other Turkish Airlines Offices

Other Turkish Airlines offices are listed below across the globe:

The objective of Turkish Airlines is to provide passengers with a better travel experience. For this, it has several offices across locations. Its office in Kigali helps work on this objective. Through prompt assistance and quick booking of services, it renders such experiences.


What is the Turkish Airlines Kigali Office address?

The address of the Turkish Airlines Kigali Office is KN 5 Rd, Kigali, Rwanda.

What is the Turkish Airlines Kigali Office phone number?

+250724123139 is the phone number of the Turkish Airlines Office in Kigali.

Can I email my concerns to the Kigali Office of Turkish Airlines?

Yes, passengers can email their concerns to Turkish Airlines’ Kigali Office using saleschi@thy.com.

Does the Kigali Office of Turkish Airlines help with cancellations?

The Office of Turkish Airlines in Kigali can assist fliers with cancellations.

Is the Turkish Airlines Kigali Office open today?

From Monday to Friday, the Kigali Office of Turkish Airlines remains open.