Flying to or from Lusaka, travelers prefer Philippine Airlines due to its reliable operations. To manage its operations and offer customer services in this region, the Philippine Airlines Lusaka Office consistently functions. This office is reachable through in-person visits, phone calls, emails, and social media. Depending on their needs, fliers can choose the best mode to connect with the officials of this office.

Philippine Airlines Lusaka Office Address and Contact Details

Passengers can utilize the office address, contact numbers, official email IDs, and more to reach out to the Lusaka Office of Philippine Airlines.

Philippine Airlines Lusaka Office Address:
Olympia, Office No. 201, 2nd Floor, Sunshare Tower ,Plot No. 15584, 2 Katima Mulilo Rd, Lusaka, Zambia
Philippine Airlines Lusaka Office Phone Number:+260955236401
Philippine Airlines Lusaka Office Email ID:palsfosales@pal.com.ph
Philippine Airlines Lusaka Office Active Hours:9:00 A.M. – 5:00 P.M. (Monday-Friday)

Philippine Airlines Lusaka Office Address Map

To reach the Philippine Airlines Lusaka Office address easily and effortlessly, fliers can consider using a map. Similar to a tool, it indicates the location as well as the directions in relation to this office.

Philippine Airlines Headquarters Address and Contact Details

The headquarters of Philippine Airlines centrally manages global operations. Situated in Pasay City, the team keeps a close eye on the flight schedule and other crucial processes. Here are the contact details i.e. address and phone number to reach the team of this office:

Philippine Airlines Headquarters Address:
PNB Financial Center,Diosdado Macapagal Ave. CCP Complex, Pasay City
Phone Number:(+632) 8401-8547
Working Hours:Between 9:00 A.M. & 5:00 P.M. (From Monday to Friday)Closed on: Holidays, Saturdays, and Sundays

Which Complaints Does the Philippine Airlines Lusaka Office Handle?

Fliers can communicate with the Philippine Airlines Lusaka Office when they have complaints relating to flight services and operations. To improve the experiences of passengers, the carrier provides solutions for the same.

  • Flight delays
  • Check-in problems
  • Flight booking issues
  • Class upgrades
  • myPAL travel boost
  • Immigration assistance
  • Business class
  • Infants and kids travel
  • Cancellation problems
  • Visa requests and status
  • Lost baggage
  • Compensation delays
  • Refund delays
  • Infants and kids’ travel
  • Comfort class
  • Disability assistance
  • In-flight entertainment services
  • Missing luggage
  • PAL holidays
  • Delays in baggage
  • Travel requirements
  • Expectant mothers travel
  • Economy class
  • Service animals/dogs travel
  • Mabuhay Miles redemption
  • Wi-Fi onboard
  • myPAL lounge eligibility
  • Itinerary modification issues
  • Online booking
  • Cargo issues
  • Premium Economy class
  • Shuttle services and concerns

How to File a Complaint to the Philippine Airlines Lusaka Office?

One can go to the Philippine Airlines Lusaka Office to file complaints in person. Online methods are also available for the same. Before a passenger registers a complaint, he or she will need to keep the necessary information and relevant documents ready. It will allow the executives to understand the issue and provide adequate solutions.

Follow up on Complaints

To know the status of the registered complaint, it is necessary for Philippine Airlines fliers to follow up. They can track the status of the complaint by dialing the contact numbers, visiting the Lusaka Office, or sending emails. Accordingly, they can connect with the officials to raise concerns in case the solution is pending or the request’s escalation is required.

Share Feedback and Suggestions

For Philippine Airlines, customers’ feedback is vital. Its Lusaka Office uses the same to make its services, processes, and operations better. To provide this information, one can fill out the Customer Feedback Form that is available on the official website of the airline. Additionally, one can also visit the Lusaka Office to share feedback and suggestions.

How Do You Contact the Philippine Airlines Lusaka Office?

Certain online modes are available to connect with the Philippine Airlines Lusaka Office. These mediums offer 24/7 connectivity. Besides, the airline offers some offline modes as well so that fliers can conveniently connect with the officials. However, they should check the office working hours beforehand and accordingly approach for help.

Connecting with the Philippine Airlines Lusaka Office Online

A reliable way, especially to get quick answers to queries, is by connecting with the Lusaka Office of Philippine Airlines through online modes. These are available for both domestic and international flyers.

  • By Emails: One can send queries and concerns to the team of the Lusaka Office of Philippine Airlines via email.
  • Through Social Media: The Office of Philippine Airlines in Lusaka is available on various social media handles. Passengers can use the same for on-the-go assistance.
  • By Filling in an Online Form: Philippine Airlines’ website has a Customer Feedback Form. The team of the Lusaka Office will respond to all issues and concerns promptly once it receives them through this document.

Contacting the Lusaka Office of Philippine Airlines Offline

To provide in-person/direct support, Philippine Airlines offers different offline modes. Passengers can approach the members of the Lusaka Office for help regarding concerns as well as for the reservation of travel services. These offline methods include the following:

  • Ticket/Sales/Airport Office Visit: Go to the Philippine Airlines Lusaka Office to share queries and get prompt solutions.
  • Make Phone Calls: The Office of Philippine Airlines in Lusaka has dedicated phone lines to address and respond to the queries of its passengers.
  • Send FAX: Flyers can contact the team of the Lusaka Office of Philippine Airlines via FAX to get answers to their queries and concerns.

Philippine Airlines Lusaka Office Response Time

The Lusaka Office of Philippine Airlines ensures quick responses. Its members acknowledge and respond to the complaints within 30 and 60 days, respectively, of receiving them. Furthermore, passengers can contact the Customer Relations Office to get appropriate assistance over the same.

Other Philippine Airlines Offices

Other Philippine Airlines offices are listed below across the globe:

The Lusaka Office of Philippine Airlines offers reliable and accurate information to its fliers. Passengers can trust this body to find solutions to their concerns and queries. Further, the same is accessible through different easy modes. This includes using the official address, contact numbers, email ID, social media, and more.

FAQs

What is the address of the Lusaka Office of Philippine Airlines?

The address of the Lusaka Office of Philippine Airlines is Olympia, Office No. 201, 2nd Floor, Sunshare Tower ,Plot No. 15584, 2 Katima Mulilo Rd, Lusaka, Zambia.

How can I contact the Philippine Airlines Lusaka Office?

Dial +260955236401 to contact the Philippine Airlines Lusaka Office.

What is the email ID of the Lusaka-based Office of Philippine Airlines?

The email ID of the Lusaka Office of Philippine Airlines is honolulusales@pal.com.ph.

Can I connect with the Office team of Philippine Airlines in Lusaka online?

Yes, social media handles are available to connect with the Lusaka Office of Philippine Airlines.

How to share feedback with the Lusaka Office of Philippine Airlines?

The feedback form on the website of Philippine Airlines can be used to share feedback with the Lusaka Office.

What is the best way to locate the Philippine Airlines Lusaka Office?

Use the map on the website of Philippine Airlines to locate the Lusaka Office.

When to connect with the Lusaka Office of Philippine Airlines?

The team of Philippine Airlines at the Lusaka Office is available between 9:00 A.M.-5:00 P.M., Monday-Friday.

Does the Philippine Airlines Lusaka Office team help with bookings?

Yes, fliers can get assistance for bookings at the Lusaka Office of Philippine Airlines.

Can I get assistance for cancellation at the Lusaka Office of Philippine Airlines?

The Lusaka Office of Philippine Airlines is capable of assisting with cancellations.

Does the Lusaka Office of Philippine Airlines resolve baggage issues?

Philippine Airlines’ Lusaka Office can guide one with baggage issues.