The scheduled flights of Malaysia Airlines cover a wider network within and outside Malaysia. It also operates in Matara. To offer excellent services and continuous support in the region, it has certain divisions including the Malaysia Airlines Matara Office. This division comes with the commitment to provide fliers with maximum satisfaction through prompt solutions/reservations.

Malaysia Airlines Matara Office Address and Contact Details

For their concerns, fliers can obtain essential contact details such as the address to connect with the Matara Office of Malaysia Airlines.

Malaysia Airlines Matara Office Address:
No 61, B535, Matara, Sri Lanka
Malaysia Airlines Matara Office Phone Number:+94414649040
Malaysia Airlines Matara Office Email Address:N/A

Malaysia Airlines Headquarters Address and Contact Details

The headquarters of Malaysia Airlines is responsible for managing operations at the global level. Essentially, it handles the travel processes and flight schedules. In addition, the members of this office keep a close check on the application of travel policies, guidelines, regulations, etc.

Malaysia Airlines Headquarters Address:
Malaysia Airlines, Administration Building, First Floor, South Support Zone, Kuala Lumpur International Airport (KUL), Sepang, Klang Valley Region, Malaysia
Malaysia Airlines Headquarters Phone Number:+603 7843 3000
Malaysia Airlines Email Address:N/A

How Do You Contact the Malaysia Airlines Matara Office?

Fliers can use one of the online or offline methods to get in touch with the Malaysia Airlines Matara Office. Usually, online methods help deliver prompt solutions. When it comes to offline contact modes, these are the best to seek individual assistance. Depending on the needs and convenience, a flier can choose the ideal way to connect.

Contact Malaysia Airlines Matara Office Online

Considering online methods, travelers can connect with the office of Malaysia Airlines in Matara without any time restriction. Through this, they can approach the office members 24/7 for their doubts and concerns.

These online modes consist of the following:

  • Contact Form: One can fill out a form to reach the members of the Matara Office of Malaysia Airlines. To access the form, navigate the official website of this carrier.
  • Social Media: This air operator has a solid presence on various social media channels. A passenger can contact the same to start a direct chat with the representatives of Malaysia Airlines in the Matara Office.
  • Self-Service Support: On the website of Malaysia Airlines, Self-Service Support is a dedicated feature for ticketing and refund matters. Fliers can fill out a form as per their queries to get professional solutions from the carrier’s Matara Office.

Approaching the Matara Office of Malaysia Airlines Offline

While traveling, in-person help can make the journey with Malaysia Airlines smooth. For this, flyers can contact the executives of this carrier on the call and at the office

  • Phone Calls: To help Malaysia Airlines flyers better, phone numbers are available to speak to its Matara Office. One can dial the same and obtain the necessary support.
  • City Office: Malaysia Airlines has a division in Matara to help its flyers. They can directly head to this office/information counter for further assistance.

Malaysia Airlines Matara Office Response Time

Importantly, Malaysia Airlines is one of the responsive carriers. In certain instances, however, the representatives of the Matara Office may require some time to answer the queries. The airline acknowledges all written complaints within 2 days (48 hours). When it comes to detailed responses, the airline can send the same within 5 working days after receiving a complaint/request.

Which Queries & Complaints Does the Malaysia Airlines Matara Office Handle?

The representatives of the Matara Office see to different travel queries/complaints brought forth by Malaysia Airlines passengers. This is a reliable division to notify about the ongoing issues and seek adequate solutions. Below are the complaints/queries that this office addresses:

  • Reservations
  • Cancellations
  • Check-in
  • Baggage allowance
  • Delayed/damaged/lost bags
  • Flight status
  • Delays/disruptions to flights
  • Cancelled flights
  • Refund status
  • Travel classes
  • In-flight services
  • Pet travel
  • In-flight entertainment
  • Kids’ travel
  • Group bookings
  • Airfares
  • Discounts and offers
  • MHholidays
  • Seat upgrades
  • Lounge

How to File a Complaint to the Malaysia Airlines Matara Office?

Malaysia Airlines travelers can access web-based/offline methods to register their complaints at its Matara Office. They can go to the office of the airline in this city. An efficient team is functional here. In case in-person visits are not possible, opt for social media and contact forms on the carrier’s website. 

Follow up on Complaints

Heading to the Malaysia Airlines Matara Office is the most convenient way to follow up on the issues one registers. Besides, one can rely on phone numbers, social media, or the city office to learn about a complaint’s status.

Share Feedback and Suggestions

This airline executes every possible measure at its end to help passengers have a memorable travel experience. Hence, Malaysia Airlines invites their feedback/suggestions. For this, it has a form available on its official website. Passengers can fill out the form and attach the necessary documents (if any) to help the Matara Office improve its services.

Services and Information Provided by Malaysia Airlines Matara Office

To offer satisfaction to each flier, the Matara Office of Malaysia Airlines provides various services. These include booking tickets, accessing several airfares, learning the status of the flights, reserving holiday packages, and so on. This customer support division can offer service-specific details too. Fliers can count on the Malaysia Airlines Matara Office to avail of the relating services and information:

  • Route network information
  • Cabin classes
  • Airfaires and discounts
  • Flight bookings
  • Status of flights
  • Booking management
  • Check-in details
  • Baggage information
  • MHholidays
  • Ground transportation facility
  • Group bookings
  • Travel upgrades
  • Lounge Access
  • In-flight services
  • Visa and immigration services
  • Enrich Loyalty Programme

Location & Directions to the Malaysia Airlines Matara Office

Using the map to find the locations of the Malaysia Airlines Matara Office ensures the convenience of fliers. This useful tool can also help in knowing the geographical aspects associated with the location such as the distance, best route, etc.

Other Malaysia Airlines Offices

Other Malaysia Airlines offices are listed below across the globe:

The Matara Office of Malaysia Airlines contributes to memorable travel experiences for fliers. The members of this office guide them throughout their journeys. Additionally, it offers the ease of reserving services and using convenient contact modes to fulfill the travel needs of every individual.

FAQs

 What is the location of the Matara Office of Malaysia Airlines?

Malaysia Airlines Matara Office is located at No 61, B535, Matara, Sri Lanka.

What is the Malaysia Airlines Matara Office Phone Number?

Fliers who are in Matara can dial +94414649040 to connect with the city office of Malaysia Airlines.

Can I connect with the Malaysia Airlines Matara Office 24/7?

Yes, one can contact the Malaysia Airlines Matara Office 24/7 via Facebook, Twitter, Instagram, etc.

Does the Malaysia Airlines Office in Matara book reservations?

The Matara Office can assist with Malaysia Airlines individual and group flight reservations.

How to locate the Malaysia Airlines Office in Matara?

One can use the map to find the location of the Matara Office of Malaysia Airlines.