To fly to cities like Kampala, Ethiopian Airlines is one of the carriers to prefer. The Ethiopian Airlines Kampala Office assists fliers in reserving tickets to travel to/from this city. While flying with the carrier, in case they have queries/concerns, they can contact this body through its official address, 24/7 phone number, and other mediums.

Ethiopian Airlines Kampala Office Address and Contact Details

One can contact the Kampala city office of Ethiopian Airlines using its address, phone number, and other information. These details are as follows:

Ethiopian Airlines Kampala Office Address
8H7M+R5, Kampala, Uganda
Ethiopian Airlines Kampala Office Email Addressabvcto@ethiopianairlines.com
SenaitAtethiopianairlines.com
abvres@ethiopianairlines.com
abvadm@ethiopianairlines.com
abvonlinedesk@Ethiopianairlines.com 
Ethiopian Airlines Kampala Office Address Phone Number+256752489996

Ethiopian Airlines Headquarters Office Address and Contact Details

In Addis Ababa, Ethiopia, one can find the headquarters of Ethiopian Airlines. One can reach it using its official address. The other contact details of the headquarters include its FAX number, telephone number, and email ID.

Ethiopian Airlines Headquarters Office Address:
Ethiopian Airlines, Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia
FAX:+251-11- 661 1474
Ethiopian Airlines Headquarters Phone Number:+251 11 517 8830
Ethiopian Airlines Headquarters Email ID:Ethiopian Airlines, Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia

How Do You Contact the Ethiopian Airlines Kampala Office?

To connect with the Ethiopian Airlines Kampala Office, fliers can use online mediums. They can access 24/7 connectivity through these. Otherwise, they can prefer offline ways during the standard operational hours for in-person help.

Connecting with Ethiopian Airlines Kampala Office Online

It is best for international flyers to use online ways to contact the Office of Ethiopian Airlines in Kampala. It is to be noted that these methods are accessible by domestic flyers as well. Mainly, these methods include:

  • By Mail: One can get in touch with the Ethiopian Kampala Office by sending an email. Queries can be well-elaborated using this method.
  • Using Social Media: Ethiopian Airlines’ Office in Kampala can be reached through varied social media platforms for assistance on the go.
  • Through an Online Form: This airline provides feedback forms on its official website. The Office of Ethiopian Airlines in Kampala can respond to the concerns it receives through this form.

Contacting the Kampala Office of Ethiopian Airlines Offline

Multiple methods are available to ensure direct and in-person support to passengers offline who approach the Kampala Office of Ethiopian Airlines. These methods comprise the following:

  • Visiting the Office: Head to the Ethiopian Airlines Kampala Office to convey queries or complaints and receive prompt responses.
  • Making a Call: One can seamlessly get in touch with Ethiopian Airlines’ Kampala Office by dialing its phone number. Usually, this number is available 24 hours, seven days a week.
  • At the Airport Office: To establish communication with Ethiopian Airlines in Kampala, its airport office should be visited for help in person.

Ethiopian Airlines Kampala Office Response Time

As a responsive body, the Kampala-based Office of Ethiopian Airlines believes in providing reliable solutions to travelers. As one shares complaints/concerns with it, it acknowledges them within a period of 30 days, depending on the complexities of the matter. It aims to provide substantive replies to travelers within 60 days of sharing a concern.

Which Complaints Does the Ethiopian Airlines Kampala Office Handle?

Passengers can undergo different experiences with Ethiopian Airlines. To consistently improve the same, the carrier welcomes their complaints. A passenger should communicate with the Ethiopian Airlines Kampala Office during the following concerning situations:

  • Delays to flights
  • Check-in problems
  • Flight reservation issues
  • Class upgrades
  • Overbooking
  • Promo code usage
  • In-flight entertainment services
  • Missing luggage
  • Denial of boarding
  • Delays in baggage
  • Onward/return flights
  • Payment system issues
  • Cancellation problems
  • Visa requests and status
  • Lost baggage
  • Delays in compensation
  • Refund delays
  • Infants and kids’ travel
  • ShebaMiles redemption
  • Wi-Fi onboard
  • Lounge eligibility
  • Itinerary modification issues
  • eTicketing
  • Cargo concerns

How to File a Complaint to the Ethiopian Airlines Kampala Office?

In order to file a complaint to Ethiopian Airlines, visit or contact its Office in Kampala online or offline. Considering the convenience of a passenger, he/she can decide how to reach this body. Following this, the passenger should collect the details pertaining to a concern/matter and share them with the officials. It is a useful suggestion to provide documents in support of the complaint for a better understanding and solution.

Following up on Complaints

For an Ethiopian Airlines passenger, it is important to know the status of a request in relation to a complaint. By visiting, dialing the phone number of, emailing, or chatting with the Ethiopian Airlines Kampala Office, one can follow up on a complaint.

Share Feedback and Suggestions

Considering how valuable passenger feedback is, Ethiopian Airlines features a feedback form. It is available on the main website of the carrier, in the “Customer Support” section. Through this, a passenger can share his/her experience and suggestions to make it better. The Office of Ethiopian Airlines in Kampala will ensure its best to consider the same.

Services and Information Ethiopian Airlines Kampala Office Provides

Ethiopian Airlines offers various travel services to fliers. They can reserve tickets as well as manage them, subject to certain terms. Prior to reserving any service, in case they need any information, they can contact the Ethiopian Airlines Kampala Office for the same.

A list of services that this carrier provides is as follows:

  1. Reserving Flights: The carrier, Ethiopian Airlines, provides flights to and from Kampala. By using its website, dialing its contact number, or speaking to its Kampala Office representatives, it is simple to book flights.
  2. Booking Extra Services: Along with flights, Ethiopian Airlines helps fliers reserve extra services. These include cars and hotels. It is convenient to book these by getting in touch with the Kampala Office of Ethiopian Airlines.
  3. Check-in options: Fliers can learn about the various check-in options that this carrier provides. The Kampala Office of Ethiopian Airlines supplies information regarding offline and online check-in. In case they need assistance while executing the procedure, they should contact the officials.
  4. ShebaMiles Loyalty Program: This airline features the ShebaMiles Loyalty Program. Through this, travelers can earn points for the miles they fly with the carrier. To avail of the benefits of this program, they should speak to the Ethiopian Airlines Kampala Office. Even to redeem the points, it is helpful to talk to its representatives.
  5. Flight Status/Schedule: Information relating to flights is accessible with Ethiopian Airlines. Its Office in Kampala can share updates regarding the flight status. Fliers can further expect the details regarding the flight schedule.
  6. Offers/Discounts: The Kampala-based Office of Ethiopian Airlines enables fliers to access discounts as well as offers to reserve flights. One can connect with its executives to receive information regarding the best offers.
  7. Vacation Packages: For vacation packages, Ethiopian Airlines features several deals. Through these, fliers can explore the excellent itineraries while flying to or from Kampala. The carrier’s office in the region can assist them in reserving these packages.
  8. Baggage Services: Airlines like Ethiopian offer enough baggage allowance. Travelers can book additional allowances as per their requirements. Once they connect with the Ethiopian Airlines Kampala Office, they can receive other services as well such as tracking luggage.
  9. Refunds: Since it is a flexible air operator, Ethiopian Airlines allows its fliers to refund their tickets. They can feasibly cancel them and opt for money-back via Ethiopian Airlines’ Office in Kampala.
  10. Manage Reservations: This air operator has convenient policies to help passengers manage their reservations. They can change and rebook their tickets, as per the modifications in their plans. Contact Ethiopian Airlines’ Kampala Office to manage reservations offline.
  11. Onboard Facilities: Services like Wi-Fi, Sheba Duty Free, seat map, etc., are accessible on board. The Office of Ethiopian Airlines in Kampala can inform passengers about the details in relation to these in order to reserve them.

Which Queries Does the Ethiopian Airlines Kampala Office Handle?

Fliers can have queries regarding flight bookings, especially when flying for the first time with Ethiopian Airlines. They can speak to the representatives at the Office in Kampala to resolve their queries. This body can handle other concerns as well, ranging from missing baggage to miles redemption.

  1. Eligibility for Compensation: One can get in touch with the Ethiopian Airlines Kampala Office to check whether one is eligible to claim compensation.
  2. Cancellation Rules: It is easy to clear queries regarding cancellation terms by contacting the Kampala Office of Ethiopian Airlines.
  3. Upgrades to Flights: Passengers can inquire about the timeframe to make upgrades to their flights by talking to Ethiopian Airlines’ Kampala Office representatives.
  4. Documents for Check-in: Certain documents are vital when checking in online or offline with Ethiopian Airlines. Its office situated in Kampala offers responses to queries relating to the same.
  5. Travel Companions: Some terms are crucial to follow when booking tickets for travel companions. The Ethiopian Airlines Kampala Office clears doubts to facilitate such bookings.
  6. Online Reservations: For help regarding online bookings, one should dial the phone number of Ethiopian Airlines’ Office in Kampala.
  7. Lost Items: Certain fliers may lose their belongings at the airport or onboard while flying with this airline. Using the address, they can reach out to the city/airport Office of Ethiopian Airlines in Kampala to inquire about lost items.

Ethiopian Airlines Kampala Office Location & Directions

In order to go to the Kampala Office address of Ethiopian Airlines, fliers can make use of a map. It hints at the precise location of this body. Through this, they can ascertain the distance to cover and the time duration they require to reach it. Also, to know the directions to this office, using the map is helpful.

Other Ethiopian Airlines Offices

Other Ethiopian Airlines offices are listed below across the globe:

The Ethiopian Airlines Kampala Office is a body that provides reliable information to flyers in response to their queries/concerns. This information is accessible by easily connecting with the officials. The location address, official phone number, email ID, etc., make it effortless to contact them.

FAQs

What is the Ethiopian Airlines Kampala Office address?

The address of this office is 8H7M+R5, Kampala, Uganda.

How to contact the Ethiopian Airlines Kampala Office offline?

Dial +256752489996 to contact the Kampala Office of Ethiopian Airlines offline.

What is the email ID of Ethiopian Airlines’ Kampala Office?

Ethiopian Airlines Office ID is abvcto@ethiopianairlines.com.

Does the Kampala Office of Ethiopian Airlines book tickets?

Yes, one can contact the Office of Ethiopian Airlines in Kampala to book tickets.

How do I contact the Ethiopian Airlines Kampala Office online?

Use social media platforms to reach out to the Kampala Office of Ethiopian Airlines.

Does the Kampala Office of Ethiopian Airlines provide 24/7 assistance?

Yes, 24/7 assistance is ensured on call by Ethiopian Airlines’ Kampala Office.

How long does the Ethiopian Airlines Office in Kampala take to respond?

Within 60 days, the Office of Ethiopian Airlines in Kampala can respond to queries.

What are the Ethiopian Airline Kampala Office opening hours?

The office of Ethiopian Airlines located in Kampala is generally open during the standard business hours.

How to complain to the Ethiopian Airlines Kampala Office?

One can send an email to the Ethiopian Airlines Kampala Office to share a complaint.