Travelling is an incredible opportunity to discover new places, and cultures, and create lasting memories. Sometimes, unexpected circumstances can disrupt our plans and force us to make changes. When it comes to cancelling your flight, it’s crucial to familiarise yourself with the Sun Country Cancellation Policy to minimize stress and potential fees.
Sun Country Airlines is a well-known airline in the United States that offers low-cost flights. It is known for offering travel options that are both affordable and focused on the customer. The airline has policies that make it easy and open to make reservations, change flights, or cancel bookings.
Discover all the essential details about Sun Country’s cancellation policy in this comprehensive article. Learn about the process of cancelling your flight, fees, and refund information, and find answers to some common frequently asked questions.
What Are the Conditions or Guidelines To Know Sun Country Airline Cancellation Policy?
The Sun Country cancellation policy includes the following key highlights:
- Passengers are eligible for a complete reimbursement in the event of flight cancellation or a substantial delay lasting 6 hours or more.
- In the event of a flight cancellation where the alternative flight schedule is not suitable, passengers have the option to cancel the substitute flight and receive a complete refund.
- In the event of involuntary denial of boarding, passengers are entitled to certain rights.
- These include receiving a full refund of their ticket fare and being eligible for denied boarding compensation.
- The compensation is applicable if the alternative flight provided to the passenger arrives at their destination or first stopover more than one hour later than the originally scheduled flight.
- Passengers have the option to receive a full refund if they cancel their flight or itinerary within 24 hours of booking, provided that the initial flight is scheduled to depart at least 7 days (168 hours) later.
- Non-refundable tickets cannot be cancelled outside of the 24-hour cancellation window.
- Prior to departure, refundable tickets can be cancelled, giving the traveller a full refund.
- As long as you do it at least 60 days before the departure date, you can cancel any ticket—including non-refundable ones—without paying any fees under our cancellation policy.
NOTE: By purchasing a Change Fee Waiver*, you have the flexibility to modify your flight without any penalties up to 1 hour prior to departure.
How Does the Sun Country flight cancellation work for Covid-19?
In light of the end of the widespread COVID-19 outbreak, Sun Country Airlines has just lately revised its policy regarding the issuance of refunds.
- As a direct consequence of this decision, the airline no longer issues refunds to consumers free of any fees or penalties.
- However, if/when you cancel your ticket at least 60 days or less than twenty-four hours before your departure, you will not be charged a cancellation fee.
How Does the Sun Country 24 Hour Cancellation Policy Work?
Sun Country Airlines offers a 24-hour cancellation policy to cater to the needs of its customers. Travellers are provided with the convenient option to cancel their reservation without incurring any charges within a 24-hour window from the time of their initial booking.
Additionally, customers are eligible to receive a full refund of their payment, no matter what kind of ticket they have in their hands.
The guidelines include –
- The cancellation policy, which allows for cancellations within 24 hours, is applicable to all types of fares.
- In order to receive a complete refund, it is necessary to make a reservation for the departure date at least 168 hours prior to the scheduled time.
- The airline provides a complete refund, returning the full amount to the original form of payment.
- Bookings for groups, holiday packages, and flights made within seven days of departure are not subject to the 24-hour cancellation policy.
- Please be aware that different cancellation policies from the regular 24-hour cancellation policy may apply to any services or add-ons purchased during the ticket booking process.
- Please be aware that the 24-hour cancellation policy is specific to regular published airfares and does not extend to group and tour bookings, Sun Country Vacation package bookings, land products, and other non-air products and activities.
What is Sun Country Vacations Cancellation Policy?
The cancellation policy applies only to Sun Country Vacations holiday packages. Travel packages typically include flights, hotels, and car rentals.
If they cancel their vacation package, passengers might get airline refunds.
Hotels and other providers linked with airlines set cancellation policies. Depending on the agreement, vendors determine these policies.
The Sun Country Airlines cancellation fees can vary with respect to the departure date and the proximity to the travel dates.
Steps to cancel your flight-
- To begin, please log in to your account.
- Next, explore the vaccination menu to access your booked appointments.
- To initiate the cancellation of your trip, please select the “Cancel Trip” option. This will provide you with detailed information regarding the amount that will be deducted as a cancellation fee.
How To Cancel Sun Country Flights?
Sun Country Airlines provides customers with the flexibility to cancel their flights through both offline and online channels, ensuring convenience in managing their travel plans. In this section, one can thoroughly analyze each option individually to ensure a comprehensive understanding.
Passengers are provided with the flexibility to choose the option that aligns with their individual requirements and personal preferences.
Offline Sun Country Airlines Flight Cancellation
Contacting Sun Country Airlines Customer Care Number: The offline method is widely utilized for various forms of assistance. To proceed with the process, simply dial 1-866-939-0429. The customer care representative will make the necessary modifications according to your requirements.
Below are some general steps for once convenience:-
- To contact Sun Country Airlines’ customer service, please dial their dedicated phone number.
- After establishing a connection, it is important to furnish the individuals with comprehensive booking information, which encompasses the reservation number and the name of the passenger.
- Please ensure that you clearly express your intention to cancel the flight and provide a reason for the cancellation if requested.
- Reviewing cancellation terms, fees, and return policies is crucial.
- Confirm cancellation verbally. If necessary, please accept fees.
- For documentation, request a cancellation confirmation after processing. To confirm the cancellation, a phone or email is usually given. This unique identification proves the relevant party handled and recognized the cancellation request. This information should be kept for future conflicts.
Online Sun Country Airlines Flight Cancellation
The online flight cancellation system is widely recognized for its user-friendly interface and convenient process, allowing individuals to easily complete cancellation formalities from the comfort of their own homes.
Learn some steps on how to efficiently handle flight cancellations through online platforms.
- Please access the official website of Sun Country by opening your internet browser and visiting suncountry.com.
- The ‘Manage’ button can be found on the homepage. Please click on the provided link.
- The action will trigger the display of a new window in the form of a popup.
- Enter the booking code and passenger’s last name to receive booking details. This provides reservation information.
- Click ‘Continue’ to continue.
- Choose the “Cancel” button.
- Formally request a refund if you meet the requirements.
How Much is the Sun Country Cancellation Fee?
Below is the overview of the Sun Country Airlines cancellation fee –
|Timeframe Of The Cancellation
|Segment Cancellation Fee (in USD)
|60 days before departure
|Free of cost
|Within 24 hours of booking, with flight departure after 7 days
|Free of cost
|14 – 59 days before departure
|0 – 13 days before departure
NOTE: The airline will apply the return as a credit against a future ticket purchase if your ticket is eligible for a full refund. You have a year from the date of purchase to get the credited refund for your initially reserved ticket.
What if Sun Country Airlines Cancels the Flight?
Sun Country might be forced to cancel flight tickets due to unanticipated events or modifications to travel schedules.
It is crucial in these circumstances to let customers know all the relevant information pertaining to their flights.
Read on for flight cancellation options:
- Sun Country Airlines notifies passengers of flight cancellations 36 hours before departure.
- Sun Country Airlines has two possibilities in this case. First, rebook your flight. The airline can repay you in full. Second, you can request a refund for the affected flight.
NOTE: Customer service is available through Sun Country’s contact page. There are numerous ways to get in touch with a customer service agent. Telephone, live chat, email, and social media are all ways to contact the airline. They specialize in canceling Sun Country flights. The airline staff will go over all of the flight services with you.
In the below-mentioned situations, the airline assumes initiative and puts the necessary safeguards in place.
|In the Case Of Flight Delay
|If a flight is delayed six hours or more, passengers can cancel and get a full refund.
|In the Case Of Denied Boarding
|Passengers who are involuntarily denied boarding are eligible for certain benefits as outlined below. Complete flight refund Compensation for boarding refused. NOTE: If the substitute flight they are given lands at the ultimate destination or first stopover more than an hour after the originally scheduled arrival time, the passengers are entitled to compensation.
|In Case Of Flight Cancellation
|Passengers are entitled to a complete reimbursement in the event of flight cancellation, provided that the offered alternative flight schedule fails to meet their specific needs and preferences.
What is the Sun Country Refund Policy?
Under certain conditions, passengers may be qualified for a full or partial refund:-
- If weather disrupts flights.
- Flights can be cancelled 60 days before departure.
- Sun Country allows cancellations 24 hours before departure. This regulation applies to bookings within 7 days of departure.
- When a flight is delayed for more than six hours.
- In the case that the airline cancels a flight and the reason for cancellation is within the airline’s control.
When reviewing Sun Country’s refund policy, it is crucial to consider the following key points:
- Flights canceled within 24 hours are fully refundable.
- Restricted fares are not eligible for any refund.
NOTE: Please be advised that refund processing times can change and sometimes last for several days. The length of this process will vary depending on the financial institution you are using.
To make last-minute trip changes, you must know your airline’s cancellation policy. Knowing this policy can help you avoid last-minute cancellation fees and frustration. Sun Country Airline cancellation policy lets passengers cancel flights for a charge. One should keep in mind that cost depends on fare type and cancellation timing. Online and phone cancellations for Sun Country flights are easy. Refund processing may take several days. Time Frames vary by financial institution. For quick answers, contact the airline’s customer service.