South African Airways Cancellation Policy


South African Airways Cancellation Policy

Understanding South African Airways cancellation policy is crucial. Airways places high importance on customer satisfaction and has strict standards and procedures in place to guarantee a hassle-free journey. This article gives a thorough description of the Airways cancellation policy, including rules, costs, and other information.

What are the Guidelines for South African Airways Flight Cancellation?

South African Airways (SAA) offers the option to cancel and request refunds for all scheduled flights. The SAA flight cancellation policy covers both refundable and non-refundable rates, taking into consideration all fare regulations. This post provides an overview of the South African Airways cancellation policy guidelines and rules.

South African Airways Cancellation Policy
  • The amount deducted depends on the status of your flight booking when you cancel it.
  • If you cancel your South African Airways flight more than 48 hours before your scheduled departure, you’ll have to pay a minimal fee, in addition to the minimum cancellation fee.
  • For any confirmed South African Airways reservation that is cancelled between 48 and 12 hours before the scheduled departure, a cancellation fee will be charged. 
  • A confirmed ticket can be cancelled within 12 to 4 hours before the departure time to receive a refund, excluding the minimum cancellation cost imposed by South African Airways.
  • Airways permit flight cancellations up to 4 hours before the scheduled departure time.
  • In the event of a flight cancellation, confirmed e-tickets will be eligible for a full fare refund.
  • The refund will be processed automatically and credited to the account that was used to make the booking.
  • Passengers will not incur any fees for flight cancellations, and they will receive full reimbursement for the unused ticket if the flight departs more than 3 hours behind schedule.

What is South African Airway’s 24-Hour Cancellation Policy?

As per South African Airways 24-hour cancellation policy, if you buy a ticket from South African Airways and your flight is at least seven days away, you can cancel it within 24 hours without any penalty and get a full refund. Here are a few basic suggestions:

  • Within 24 hours, the reservation is cancelled or changed.
  • You are either travelling within, to, or from the United States. 
  • The policy is applicable only if the aircraft ticket has been purchased in the United States.
  • To obtain your ticket for South African Airways, it is essential to make the purchase directly through their official channels. 


  • South African Airway’s 24-hour cancellation policy does not extend to interline or code-share partner flights, reward miles tickets, or discounted/promotional fares.
  • For more accurate information, it is advised to contact the Airways directly.

What is the South African Airways Cancellation Policy According to your fare?

The updated South African Airways cancellation and flight change policy applies to all fare types, including Saver, Plus, Select, and Classic. However, Based on the fares offered by South African Airways, here are the key factors to consider:

South African Airways Cancellation Policy
  1. South African Airways Cancellation Guidelines for Saver Fare: SAVER bookings are non-refundable and subject to rebooking and upgrade fees. Additionally, the earning of Voyager miles is limited with Saver fares.
  2. South African Airways Cancellation Guidelines for Plus Fare: PLUS fares include a cancellation administrative fee, as well as fees for rebooking and upgrading. Additionally, the earning of Voyager miles is limited with Plus fare as well. 
  3. South African Airways Cancellation Guidelines for Classic Fare: When making a CLASSIC booking, please note that there are certain fees involved, such as a cancellation admin fee, rebooking fee, and upgrade fee. However, it is important to mention that CLASSIC bookings allow you to earn full Voyager miles.
  4. South African Airways Cancellation Guidelines for Select Fare: SELECT bookings are the highest-priced option available, with no charges for cancellation or rebooking as long as the same class is available. Additionally, they allow passengers to earn the maximum amount of Voyager miles and offer the possibility of upgrading through the Voyager program.

How to Request South African Airways Flight Cancellations?

South African Airways offers passengers multiple options for cancelling their flights. Passengers can conveniently cancel their flights through the Airways online portal, via phone, or at the ticket counters at the airport. 

Please be aware that South African Airways cancellation policy includes a cancellation fee after 24 hours of booking. This post offers a brief yet informative guide on how to cancel tickets with South African Airways.

Method 1: Cancel Flight Tickets Online

To cancel your South African Airways flight online, please follow the instructions provided below:

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  • For comprehensive information, please visit the official website of South African Airways at (
  • To access your account, you must use the email address and password provided.
  • To receive additional support, kindly refer to the “Manage My Booking” section.
  • To cancel a flight, navigate through the available options and select the specific flight you want to cancel.
  • Please provide the necessary information, including your last name and booking number, to proceed with your request.
  • To continue, kindly click on the “Cancel” button.
  • After the flight cancellation process is finished, the Airways will promptly send a confirmation email to the passenger.

Method 2: Cancel Flight Tickets Via Phone

To cancel your South African Airways flight via phone, please follow the instructions provided below:

  • To obtain assistance from South African Airways, please contact their customer service hotline.
  • After successfully establishing communication with the concerned party, it is advisable to inform them about your reservation details. This includes providing the reservation number and the full name of the traveller associated with the booking.
  • When communicating with Airways, it is important to clearly articulate your intention to cancel the flight and provide a valid reason for your decision. 
  • Please ensure that you take note of the cancellation policies, including any associated fees or guidelines for returns.
  • Please provide verbal confirmation of the cancellation. Please kindly acknowledge and agree to any applicable fees that may be required.
  • Kindly provide confirmation of the cancellation once it has been successfully processed. The code provided can serve as either an email identifier or a confirmation number for cancellation. 

Method 3: Cancel Flight Tickets At The Airport Counters

To cancel your South African Airways flight at the airport counter, please follow the instructions provided below:

  • To cancel your booking with South African Airways, you can visit their check-in counter or kiosk.
  • To cancel your South African Airways flight, kindly reach out to a representative for direct assistance.
  • To facilitate a seamless booking procedure, kindly furnish the necessary details: reservation number, flight particulars, and passenger information. This method facilitates the retrieval of your booking information by Airways.
  • When inquired about the reason for cancellation, it is essential to provide a concise and informative response. 
  • Kindly review the terms and conditions pertaining to fare cancellation. 
  • Please ensure that you pay any applicable cancellation fees. 
  • Kindly inquire about the refund process or rescheduling options for your flight, if applicable. 

Method 4: Cancel Flight Tickets Through The Mobile App

To cancel your South African Airways flight through the mobile app, please follow the instructions provided below:

  • Travellers can conveniently cancel their South African Airways reservation using the Airways mobile app on their smartphone or tablet.
  • Please open the app you used to book your tickets.
  • Go to your reservations and choose the trip you want to cancel.
  • The ‘Cancel’ booking option should be selected.
  • Go ahead and cancel by tapping the button. 
  • Verify every detail, including the amount of any refunds. 
  • Your ticket will be successfully cancelled if you select yes. 

Method 5: Cancel Flight Tickets Through a Travel Agent

To cancel your South African Airways flight through a travel agent, please follow the instructions provided below:

  • Contacting the travel agent who arranges your trip is the best way for travellers to determine whether or not they are able to cancel their ticket.

What is the South African Airways Refund Policy?

South African Airways cancellation policy includes customer service employees who are solely tasked with the responsibility of ensuring that travellers receive their reimbursements on time.

South African Airways Refund Policy

According to the South African Airways refund policy, the representatives have been given the obligation of ensuring that passengers are paid the appropriate compensation for cancellations. Below are some pointers for your convenience. 

  • To receive a refund, make sure to request it within the ticket’s specified validity period. The validity period for international flights is 1 year, and for domestic flights, it is 6 months. The calculation for a flight’s validity is determined by either the date it starts or the date the ticket is issued. 
  • Refund requests that are submitted after the expiration of a ticket’s validity period cannot be approved. 
  • Refunds will be provided in the same currency and method of payment as the initial ticket purchase. 
  • The ticket purchaser will receive a refund. If someone other than the passenger has paid for a ticket, the refund will only be given to the passenger if the payer gives written consent and the passenger provides enough evidence.
  • To ensure a seamless refund process, please provide Airways with the necessary details, including your credit card number, ticket number, travel date, and departure/destination cities. Upon receiving the necessary information, Airways will promptly process your credit card refund within seven days. Refunds will be issued within 20 business days after submitting the refund request and required information. 

Involuntary Refund

An involuntary refund refers to the process of requesting a refund for a travel document that has not been used or only partially used due to the Airways inability to fulfill the passenger’s travel arrangements as specified in the document.

Involuntary Refund is referred to as:

  • Safety or legal requirements
  • Cancellation of a flight
  • The Airways failed to operate a flight according to the schedule
  • Fails to stop at a point to which the passenger is destined to stopover.
  • Unable to honour confirmed space
  • Unable to honour the class booking
  • Unable to deliver passenger to a connecting flight in which the passenger holds a confirmed reservation issued within the same travel document.

Involuntary refund waiver requests:

  • Involuntary refunds require approval from the SAA H/O Refunds department. Stations and travel agents cannot process these refunds without the H/O department’s consent.


  • This clause exempts all administrative or cancellation fees.
  • Passengers who are denied boarding due to incomplete or incorrect documentation, such as a visa, or based on the guidance of an Airways liaison officer from an embassy, are not eligible for involuntary refunds.

What is South African Airways Cancelled Flight Policy?

South African Airways (SAA) has established procedures to address various scenarios if South African Airways cancels your flight for any reason. These procedures are implemented by the airline to minimize inconvenience for passengers.

Flight Delay

  • In the event of a flight delay before boarding, South African Airways (SAA) is committed to assisting passengers in reaching their final destination as promptly as possible. 
  • South African Airways (SAA) will provide regular updates on flight delays, notifying passengers every 30 minutes. These updates will include the current status of the flight as well as the reason for the delay if known.
  • If your flight with SAA is delayed beyond its scheduled departure time, you are entitled to receive refreshments, meals, and accommodation, if the delay exceeds 2 hours for domestic flights or 4 hours for regional or international flights. 
  • South African Airways (SAA) offers compensation in the form of a discount on two sectors of future travel on SAA-operated flights if your delay exceeds 12 hours.
  • South African Airways (SAA) offers the convenience of rebooking passengers on the next available flight or providing alternative routing to their final destination, all within the same cabin class. 
  • This service is provided at no extra cost to the passenger. The Airways can help you with rebooking any onward connections mentioned on your SAA ticket.
  • Passengers who opt to cancel their South African Airways (SAA) flight and make an alternative booking have the option to receive a complete refund.

Flight Cancelation

  • In case of a flight cancellation, Airways will arrange for you to be accommodated on the next available flight operated by SAA or provide an alternative route to your final destination, all within the same cabin class and without any extra cost. 
  • If the alternative travel options offered do not meet your needs, you have the option to receive a full refund for the unused portion of your SAA ticket.
  •  If your journey has already begun and your flight gets cancelled, South African Airways (SAA) will provide coverage for reasonable accommodation, meals, and transportation expenses for the initial 24-hour period.
  • The Airways cannot offer compensation for cancellations or delays caused by factors outside of SAA’s control, such as inclement weather and congested air traffic.

Denied Boarding

  • In the event of an oversold flight, SAA staff will prioritize seeking volunteers willing to cancel their reservations. 
  • Passengers who voluntarily surrender their reserved seats will receive a Denied Boarding voucher. 
  • This voucher entitles them to a two-segment return flight in the same region and cabin class, as well as a confirmed reservation on the next SAA-operated flight. 
  • Additionally, passengers will be provided with complimentary drinks, meals, and lodging if necessary.

Compensation for Involuntary Denied Boarding

  • A confirmed booking on the next available flight with South African Airways (SAA).
  • Passengers who experience denied boarding delays exceeding 2 hours on domestic flights or 4 hours on regional or international flights are entitled to receive a meal voucher.
  • A voucher redeemable for the following value on SAA’s direct services:
  • Domestic: ZAR 1000 (when the delay exceeds 2 hours)
  • Regional: ZAR 3000 (when the delay exceeds 4 hours)
  • International: ZAR 5000 (when the delay exceeds 24 hours)
  • The package offers complimentary meals, two communication options (phone calls, faxes, or emails), hotel accommodation, airport transportation, and next-day flight location information.

How Much is the South African Airways Cancellation Fee?

For bookings cancelled more than 24 hours after the initial reservation, a change or South African Airways cancellation fee can be charged.

NOTE: The cancellation fee structure is currently unavailable on the official website of Airways. Passengers are advised to directly contact the airline for the most up-to-date information regarding cancellation fees.

How to Contact South African Airways to Cancel a Flight Ticket?

South African Airways Phone Number+1-877-579-0367 or 00 27 11 978 2888
South African Airways Facebook Support
South African Airways Twitter Support
South African Airways Instagram Support
South African Airways Youtube Support

The Ones Who Know FlySAA

South African Airways’ cancellation policy is fully explained in this article. It addresses issues including the many cancellation alternatives available, the procedure for getting a refund, and the chances for rebooking your travel. The essay also emphasizes how crucial it is to comprehend fare types and their cancellation rules. 


Can I get my money back if I cancel my flight?

Yes, you can get a refund if you cancel your itinerary. After paying the necessary cancellation fees, you can cancel the ticket in a variety of ways and receive a refund.

Can I cancel a flight ticket in South Africa Airways?

Yes, you can cancel a flight ticket in South Africa.

Is South African Airways issuing refunds?

It is crucial for SAA and the Agent/Travel Consultant to have a clear understanding of the refund policy. This will make the time it takes to process refunds faster and improve customer relationships.

How long does it take to get a refund for flight cancellation?

Refunds for cancelled tickets will be granted after the applicable cancellation costs have been deducted, which could take up to seven business days or longer.

Can I get my money back if I cancel my flight last minute?

Even though you are eligible for a full refund in the event that the airline abruptly cancels the flight, you run the risk of having to forfeit all or a portion of the cost of your ticket if you do it yourself.

How much money is returned after ticket cancellation?

A confirmed ticket’s cancellation fees are 25% of the fare, subject to the minimum flat rate indicated in the preceding clause if the cancellation occurs within 48 hours and up to 12 hours before the train is scheduled to depart.

How much money is deducted on the cancellation of an international flight ticket?

In addition to the airline’s cancellation cost, a standard fee of Rs. 1250 per passenger would be imposed for online cancellations and Rs. 2250 for any offline cancellations for international ticket bookings.

How can I cancel my flight without a cancellation fee?

You can seek assistance from the airline and an explanation for cancelling your ticket without paying a cancellation fee if you contact them with a valid cause for doing so. Simply get in touch with them and request assistance from the airline’s customer service division.

How late can you cancel a flight?

Although airlines don’t make it simple, if you’ve just purchased the ticket, the 24-hour rule can be helpful.

What are the cancellation charges within 24 hours?

Airlines must allow customers to hold reservations at the quoted fare for 24 hours without payment or cancel them within 24 hours of purchase without fees and receive a full refund.

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