Aeromexico Cancellation Policy


Aeromexico Cancellation Policy

Airlines should offer flexibility and affordable cancellation options when buying pricey travel tickets. Aeromexico has many policies and procedures to efficiently meet passengers’ needs and provide a smooth emergency experience. This detailed article covers Aeromexico cancellation policy and Aeromexico cancels flight refunds, with other important rules to ensure a smooth trip. Stay informed and aware to travel easily and hassle-free.

What are the Guidelines for Aeromexico Flight Cancellation?

Flight cancellations cause frustration and financial losses for travelers. However, Aeromexico cancellation policy and the airline’s extensive airline booking solution address these travel difficulties. Aeromexico ticket cancellation allows customers to reschedule flights in case of emergencies. 

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Familiarise yourself with the details given below before canceling to guarantee a smooth process:-

  • Tickets purchased in First, Business, Premium Economy, or Economy class for short-haul international flights are exempt from cancellation costs. Only tickets bought from approved sources, like or other official channels, are eligible for this discount.
  • Passengers have the convenient option to make modifications to their Aeromexico flight reservation prior to their scheduled departure. In the event that the cost of the new booking surpasses the initial amount, it will be your responsibility to cover the additional fare.
  • In order to promptly cancel your request, kindly be aware that eligibility for immediate cancellation is restricted to bookings made directly through Aeromexico customer service, the official website, or the airport kiosk.
  • Additionally, Aeromexico cancellation policy has different cancellation regulations for tickets with refundable and non-refundable fares.
  • If you have made a purchase of a non-refundable ticket with limited conditions, it is still within the realm of possibility for you to submit a request for a refund. The government enforces travel limitations solely in cases of travel restrictions and severe weather conditions. 
  • The cancellation policy implemented by Aeromexico Airlines guarantees that eligible passengers will be entitled to a refund in the form of credits, miles, or the original payment method within a timeframe of 7-10 business days.

What is Aeromexico 24-Hour Cancellation Policy?

Aeromexico provides passengers with the convenience of canceling tickets within 24 hours under Aeromexico cancellation policy. Passengers are provided with the opportunity to experience increased flexibility and a sense of reassurance by having the option to make necessary modifications to their travel arrangements. 

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Acquaint yourself with the extensive coverage offered to travelers through the advantageous and secure Aeromexico 24-hour cancellation policy.

Here are a few pointers for your convenience:-

  • The Aeromexico cancellation policy applies exclusively to bookings made online or through the airline’s reservation center.
  • You will not be charged any cancellation fees if you cancel your reservations within 24 hours or if Aeromexico cancels within 24 hours of making them. 
  • Booking a flight at least 7 days before travel is the minimum requirement for free flight cancellation.
  • The possibility of flight cancellations depends on the fare type linked to the purchased ticket.
  • Passengers who do not present their ticket within the specified time limit will be liable to pay a cancellation fee as a penalty.
  • Please note that if you decide to cancel your order within 24 hours of the flight’s scheduled departure time, seat charges will be subtracted from your refund.
  • Group prices are exempt from Aeromexico’s 24-hour cancellation policy. 
  • The airline permits a 24-hour window for requests for Aeromexico flight changes.

What is the Procedure to Cancel an Aeromexico Flight?

Flight cancellations can be conveniently initiated through various channels, such as the Aeromexico reservation center, the airport, or the official Aeromexico website. The airline enforces an Aeromexico flight cancellation fee of $200 for cancellations made more than 24 hours after the booking date. Below mentioned steps provide a comprehensive guide on the necessary steps to cancel a ticket with Aeromexico. 

Aeromexico ticket cancellation procedure – 

AEROMEXICO OFFICIAL SITETo initiate the cancellation process for your current airline reservation, kindly refer to the clear and concise instructions outlined on the official website of the airline.To access the official website of Aeromexico, navigate to their homepage and locate the “manage bookings” option.Kindly proceed by locating and selecting the “My trips” option to proceed with the process. The next step is to fill in your surname and booking reference identification in all the required fields. To access your booking, kindly click on the “find” button.To initiate the cancellation of a booking, please follow these steps:

1. Locate the booking you wish to cancel.
2. Click on the desired booking to access its details.
3. Within the booking details, locate and select the “cancel booking” tab. 

Kindly confirm your cancellation by adhering to the prompts that are currently being displayed on your screen.Once the cancellation process is finalized, the airline will expeditiously send you an email notification.
AEROMEXICO RESERVATION CENTRETo cancel your reservation, kindly contact the airline’s reservation office. The airline’s agents are available 24 hours a day, seven days a week to provide uninterrupted assistance and promptly and effectively address the requirements of the customers. To initiate the cancellation of your reservation, provide them with all the required information. As soon as the reservation is located, the cancellation procedure will be initiated. Feel free to contact the agents whenever you require assistance. The airline’s staff is readily available to assist you and respond to any questions you may have. 
AT THE AIRPORTIn the event of a website outage that prevents passengers from canceling a reservation via the online platform, Aeromexico allows passengers to cancel their flight via telephone support or at the airport counter. Kindly ensure that you have your Aeromexico reservation booking, valid photo identification, and any other pertinent documents readily available for your travel.Seeking assistance from airport personnel can prove advantageous in the event that you require assistance with the cancellation or rescheduling of a connecting or delayed flight.Furthermore, the reimbursement for the flyers will be processed using the same payment method that was utilized for the original purchase.

How Much is the Aeromexico Cancellation Fee?

A $200 cancellation fee is applicable for Aeromexico flights if the cancellation is made after 24 hours from the booking date.

Aeromexico Flight Cancellation Fee-

Fare Type Basic FareClassic FareAM Value FareFlexible Fare
24-Hour PolicyNo FeeNo FeeNo FeeNo Fee
After 24 Hours Of BookingNot AllowedOff-Limits$200$200
Less Than 24-Hours Left For Flight DepartureOff-LimitsNot AllowedNot Allowed$200

Aeromexico Cancellation Fee Chart

Premier FareRefundable
Flexible FareRefundable
Comfort FareNon-Refundable
AM+ FareNon-Refundable
Classic FareNon-Refundable
Basic FareNon-Refundable

What to Do When Aeromexico Cancels a flight?

In the event of flight cancellation by Aeromexico, passengers are presented with two options if the alternative flight provided does not align with their requirements. Firstly, customers have the option to cancel their flight and receive a refund without incurring any penalties. As an alternative, you have the option to reschedule your flight to another available departure time that aligns more effectively with your preferences, without incurring any supplementary fees. 

There are various choices available to you in the event that a flight is canceled or boarding is refused due to government travel restrictions or overbooking. 

  • Passengers have the option to modify their travel arrangements without incurring any supplementary charges. According to Aeromexico cancellation policy, passengers will not be subject to any fare difference when canceling their flight. 
  • Regardless of the circumstances, you will not incur any additional charges for changing your travel itinerary within a two-week period prior to your scheduled departure date.
  • In the event of a flight cancellation that occurs within two weeks of the scheduled departure date, passengers are entitled to a full refund of the fare.
  • If you choose not to select an alternate flight, you may request a refund of 115% of the value of the base fare.

There are various important things that should be taken into account while dealing with an unforeseen cancellation.

  • In addition to being entitled to a refund for their reservation, passengers whose flights are canceled due to delays may also file a claim for compensation for the canceled flight. 
  • The refund should equal 115% of the cost of the original fare.
  • In the event of an Aeromexico canceling flight, passengers are eligible to receive a travel credit voucher. The voucher provided will be valid for a duration of one year from the date of issuance. It is important to note that your trip must be completed within 330 days from the date of booking. 
  • Passengers who have booked tickets at the Basic or Value fare level and whose flights are canceled involuntarily due to severe weather or government travel restrictions may request a refund.

How Much would be Aeromexico’s Cancelled Flight Compensation?

If any of the following apply to your eligibility for Aeromexico canceled flight compensation of up to $800:

  • Flights originating from Mexico often experience significant delays exceeding 3 hours.
  • Being denied boarding despite having a confirmed ticket can be a frustrating experience, especially when the plane is already overbooked.
  • Passengers are notified by Aeromexico about the cancellation of their tickets within 14 days prior to the scheduled departure of the flight. 
  • The passengers experienced a significant delay and failed to catch their connecting flight due to arriving several hours late at their stopover.
  • The airline has made changes to your flight schedule for reasons within their control. 

Aeromexico Flight Delays Compensation amounts-

Delay of 2+ hours-

  • Free snacks and non-alcoholic beverages.
  • The means of communication

Delay of 3+ hours-

  • The cost of the plane ticket is $300 if the distance traveled is less than 1500 km.
  • The cost of the plane ticket is $485 for distances ranging from 1500 to 3500 km.
  • The cost of the plane ticket is $725 if the distance traveled exceeds 3500 km.

Delay of 5+ hours-

  • Complimentary seating is available on the next available flight.
  • When your next flight is scheduled for the following day, it is important to find suitable hotel accommodation.
  • Aeromexico offers a refund of 115% of the reservation value for canceled flights.
  • Complimentary dining options, beverages, and transportation to and from the airport at no additional cost.
  • In the event of a flight cancellation where the distance traveled by plane exceeds 3500 km, passengers may be entitled to receive compensation of $725.

What is the Aeromexico Refund Policy?

According to the Aeromexico cancellation refund policy:-

  • Cancellation and refund policies for basic fares are subject to certain restrictions. Specifically, outside of the 24-hour grace period, basic fares are non-refundable and cannot be canceled. It is important to note that this policy applies only to flights within the United States. 
  • Flexible fares can be canceled without incurring any penalties, and a refund will be issued.
  • You can choose to receive a refund either through an electronic voucher 
  • or by returning the funds to your original method of payment.

The available fare options are Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, and Flexible Premier One. 

  • Aeromexico cancels flight refund will be granted by the Refund Department and will execute eligible refunds within 7 business days for purchases made with credit/debit cards and within 20 business days for purchases made with cash or other payment methods. Depending on the issuing bank, the time it takes for a credit to appear on your card statement can range from one to two invoicing cycles. 
  • Please contact 1-844-933-2065 with any inquiries regarding refunds. You can contact Aeromexico through this website, a ticket office, or the travel agent who issued your ticket. To request a refund for electronic tickets, you can call Customer Service in Mexico City at (5133) 4000 or toll-free within Mexico at (1-800) 4000.


Aeromexico implements rigorous procedures and protocols to ensure the utmost satisfaction of passengers during unforeseen circumstances. This article provides a comprehensive overview of Aeromexico’s cancellation policy. We have covered other such aspects as well, for example, Aeromexico’s flight cancellation policy, including Aeromexico cancellation refund policy, Aeromexico flight cancellation fee, and more. 

Frequently Asked Questions on Aeromexico Cancellation Policy

How do I cancel a flight on Aeromexico?

You can cancel your flight via phone, online, or at the airport.

Can I get a refund if I cancel my flight with Aeromexico?

Yes, Aeromexico permits passengers to cancel flights and request refunds in specific situations. Refund eligibility and amount depend on multiple factors.

What happens if you miss a flight with Aeromexico?

There will be no refunds given and the airline will lose the entire cost of the ticket. 

What are Aeromexico’s cancellation policies?

Different fare kinds, including Basic, Classic, Flexible, and others, are available from Aeromexico. Each fare type has its own unique cancellation policies and eligibility for refunds.

What is the procedure for a canceled AeroMexico flight?

If your flight is canceled by AeroMexico, you might be entitled to a full or partial refund. 

What to do if Aeromexico canceled my flight?

If an airline cancels your flight, you get a refund. That’s a Department of Transportation (DOT) regulation.

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Joseph Lape, the intrepid travel blogger, is your go-to guide for all things airborne. With an insatiable wanderlust, he uncovers airline office addresses, decodes terminal layouts, and unravels the intricacies of airline policies. Navigating the skies becomes a breeze with Joseph's meticulous insights. His blog isn't just a map—it's a firsthand account, offering candid airline reviews that transform mundane journeys into captivating narratives. Join Joseph on his virtual expeditions, where the thrill of travel meets the practicality of information, proving that the world is best explored with a curious mind and a well-prepared itinerary.

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